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The GSN Contact Centre Cloud for the Enterprise

We understand that a mature cloud solution changes ‘plain old software’ in to an end-to-end service that delivers real business outcomes.

Our Cloud Contact Centre platform has been packaged into three editions: Foundation, Optimise and CX, designed to match your customer service model while supporting diversity of channels and providing matching availability & service levels.

Foundation Edition

The GSN Contact Centre Cloud Foundation Edition provides everything that a small to mid-size contact centre needs to provide exceptional customer experience, partnered with a cost effective approach to availability and support.

Optimise Edition:

The GSN Contact Centre Cloud Optimise Edition builds on the Foundation Edition and is designed for mid-size Contact Centres that require all-in-one functionality. This edition provides all the customer service essentials, plus a suite of enhanced functionality and the new media channels demanded in today's CX focused contact centre.

CX Edition:

The GSN Contact Centre Cloud CX Edition builds on the Optimise Edition and is designed for large organizations that require highly scalable and customised call centre solutions. Along with our Voice of the Customer and Voice of the Employee platform – Centricity – the CX Edition provides all the customer service essentials from our Optimise Edition, plus the specialised and enhanced functionality required advanced and multi-channel Contact Centres.

At GSN, we focus on working with enterprises to drive customer experience innovation using the cloud.

Why GSN?

The transition to the cloud takes the right kind of partner.

We have different editions
to suit every enterprise.
Let's Talk!

Since 2001, GSN has provided the technology systems and platforms required for the operation of the most technically advanced and CX mature contact centre operations.

From advanced omni-channel interaction management – including social media – through to workforce optimisation systems such as speech analytics and enterprise feedback management, we have the cloud platforms and expertise to transform your contact centre.