Hollard Financial Services
I know we’re a demanding and seemingly (I promise there is method to the madness!) indecisive bunch to work with, but your team have shown nothing but absolute professionalism, genuine interest and an unflappable desire to deliver what will ultimately work for the customer, not just for GSN, almost as if they worked for me and not for you. I can’t even begin to explain the effect this has on the foundations of an ideal partnership. I can only hope that your guys feel that we have justly reciprocated.
I’m also a huge believer in the need for balance in a partnership like this one and despite being the customer here I will say that this also means that HFS has a responsibility for expecting only what is within the realms of the supplier’s capability. Despite that, I’m feeling remarkably calm about your team’s ability to deliver to what is still a bit of a hazy requirement on our part (although much less so thanks to your team’s guidance and persistence).
Head of IT – Hollard Financial Services
Centricity drives corridor conversations. The biggest change was around cultural shift. Especially towards ‘customer focus airplay’. It has helped drive enterprise agility and adaptability.
Head of Customer Experience, Digital and Direct Banking, NAB
Using Centricity, NAB Collections are taking the time to understand our customers’ space and becoming more solutions focused. Our NPS program has improved our performance not only in dollars, but also in making us a more customer-centric unit.
E2E Manager, Customer Experience, NAB