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Why Cloud?

A mature cloud solution does more than change the commercial model and physical location for traditional software delivery.

A mature cloud solution changes ‘plain old software’ in to an end-to-end service that delivers real business outcomes.

As your organisation grows and develops, finding, adopting and then managing new technology to support your customer service channels can become a real sticking point.

New technology generally means new processes for both agents and customers, and managing this change effectively is a vital step in the success of achieving your business goals.  This is a big decision with serious financial implications and it’s not about having the ‘latest and greatest’, it’s about getting the ‘right’ solution.

Delivering on the promise of cloud requires a partner with the organisational maturity that only comes with extensive experience. This is where GSN adds real value.

The GSN Cloud Contact Centre is built on an open framework, enabling us to tailor each service to your exacting requirements.  The fully virtualised, multi-channel, multi-site solution allows you to offer the channels your customers want – whether it be voice, email, web chat or social media – from wherever your agent pool may be based.

Optional home based agents means that resources are always accessible, allowing you to provide flexibility to both your agents and customers.

Why adopt the cloud

  • Exceptional Customer Experience
    Exceptional Customer Experience
    Today, the key differentiator for organisations is customer service. We partner with you to provide outstanding customer service at every touch point and interaction with your customers.
  • Outstanding Value & Optimised Total Cost of Ownership
    Outstanding Value and Total Cost of Ownership
    Use platforms and services that are built from the ground up to optimise cost effectiveness and drive revenue and growth for your business.
  • Flexibility from Every Angle
    Flexibility
    Take the competitive advantage by using platforms, processes and people that deliver flexibility from every possible perspective.
  • Collaborative Partnership and Engagement
    True Partnership and Engagement
    Partner with a Contact Centre Cloud provider that works together with business and technology to deliver real value across the enterprise.
  • Maximum Availability
    Availability from the Ground Up
    Resilience, High Availability and Disaster Recovery are critical requirements to ensure that the contact centre can deliver revenue, minimise wasted expenses, and protect your brand.
  • Proven Security
    Proven Security
    Ensure the Confidentiality, Integrity and Availability of all of your systems and data by partnering with experts in today’s complex security challenges.
Are you ready to drive customer experience innovation via the cloud?
Let's talk!