A mature cloud solution changes ‘plain old software’ in to an end-to-end service that delivers real business outcomes.
As your organisation grows and develops, finding, adopting and then managing new technology to support your customer service channels can become a real sticking point.
New technology generally means new processes for both agents and customers, and managing this change effectively is a vital step in the success of achieving your business goals. This is a big decision with serious financial implications and it’s not about having the ‘latest and greatest’, it’s about getting the ‘right’ solution.
Delivering on the promise of cloud requires a partner with the organisational maturity that only comes with extensive experience. This is where GSN adds real value.
The GSN Cloud Contact Centre is built on an open framework, enabling us to tailor each service to your exacting requirements. The fully virtualised, multi-channel, multi-site solution allows you to offer the channels your customers want – whether it be voice, email, web chat or social media – from wherever your agent pool may be based.
Optional home based agents means that resources are always accessible, allowing you to provide flexibility to both your agents and customers.