Speak Natural Automated Survey

Do you know how your customers feel about your company? What do they experience when they call you? You can receive real-time feedback about your products, service levels and your customers’ perceptions of your company with our automated survey system. Click to read more.­

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Quality over quantity the differentiator for call centres

Communications Day, 24 January 2008

Call centres are looking beyond conventional metrics in measuring performance, according to hosted solutions company Global Speech Networks. Click here to read more.

Self-service; not just cost cutting

Customers know how they want to interact and self-service plays a fundamental part in this. New channels of communication are no longer just for early technology adopters, and finding the right ones to leverage can be the key to differentiating yourself with your competitors. Click to read more. 

Optimising People Performance through Technology

Technology is not often seen as a solution to agent attrition. However implementation of the right technology can make the difference between agents who leave and agents who stay. Click to read more.

Contact Centres: Evolution

CRN Australia, 1 April 2008

To meet customer demand and compete with other businesses, call centres have undergone a shift in function from the provision of basic product support to delivering more holistic customer care.  Click to read more. 

Customer Notify Outbound Dialler

Keeping your customers informed about changes or updates to your services is an important way to maintain high customer satisfaction levels. Our Customer Notify application allows organisations to quickly and cost-effectively implement outbound campaigns. Click to read more.