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...ange Daily, No 71, 07 May 2009, Stuart Corner Hosted call centre facilities provider, Global Speech Networks, is pushing the use of IVR technology to enable organisations to survey custom...

... paradigm, but opportunities for those which do. Nick Rodda, MD of hosted contact centre provider Global Speech Networks, outlined some of the steps companies could take to avoid poor feedback escal...

... Leading Australian hosted contact centre provider chosen from more than 200 companies Global Speech Networks (GSN), Australia’s leading hosted contact centre provider, has been awar...

...ays. The hosted contact centre component of the AAPT contract was awarded to Melbourne-based Global Speech Networks (GSN), using the Genesys contact centre application. Couriers Please tec...

Exchange, Vol 20, No 31, 15 August 2008 NEC Australia has formed a partnership with Global Speech Networks - whch provides call centre functionality under a software as a service (SaaS) model -

Press Release, 1st August, 2008 Don't miss Global Speech Networks at Asia Pacific's essential customer experience event of the year—Genesys G-Force 2008. At this year’s event, GS

...ms that’s gaining in popularity is voice print ID. “We’re seeing a maturation of speech recognition technology and we’re seeing more companies invest in speech as what ...

...ndustry is,” said Nick Rodda, Managing Director of hosted contact centre solutions provider, Global Speech Networks. Estimating two to three years in training expenses to do with hiring fr...

...mance management systems, Nick Rodda, managing director of hosted contact centre software provider Global Speech Networks (GSN) described what he calls an evolution of contact centres of today. ...

...and training that businesses invest in their employees over time, Nick Rodda, managing director of Global Speech Networks (GSN), has set his sights on keeping the company’s employee churn rate l...

... ARN, 25 January 2008 Integrator forms partnership with hosted call centre provider, Global Speech Networks. Systems integrator, Gen-i, has partnered up with hosted call centre pr...

...es tipped to grow 53 percent this year, one of the first providers of these services in Australia, Global Speech Networks, says it is well-placed to exploit this expanding market. Global Speech...

...ooking beyond conventional metrics in measuring performance, according to hosted solutions company Global Speech Networks. The company claims that as 2008 kicks off, contact centres are more fr...

...rcent of the total seats in the Asia-Pacific region in 2006 due to offerings by Telstra, Optus and Global Speech Networks (GSN)," a Frost & Sullivan Australia spokeswoman said. GSN is ...

...rcent of the total seats in the Asia-Pacific region in 2006 due to offerings by Telstra, Optus and Global Speech Networks (GSN)," a Frost & Sullivan Australia spokeswoman said.   ...

...l contact centre."  To do this, OCIS used Genesys call centre technolgy hosted by Global Speech Networks, built around a pay-as-you-go model. "The decision to go with a ho...

...upama Rhône Alpes Auvergne in France, and E.Novation Contact Centers in the Netherlands, and Global Speech Networks of Australia. "For E.Novation Contact Centers, deploying Genesys o...

...ble internal resource to better focus on core business functions.  Click to read more. Global Speech Networks Hosted Contact Centre whitepaper Companies aiming to grow into major pla...

...t term, organisations are able to implement low-risk, high-impact solutions such as self-service (IVR and Speech Recognition) , agent assisted dialers and fax or email processing solutions for a fast ...

...d out in the crowd leverage the newest technologies to gain efficiency and stay ahead of the pack. Speech recognition applications are replacing standard IVR services and basic email has e...

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