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...ou should sign up with these guys!’” The spread of social networks, concluded Rodda, left businesses with little choice but to engage via these platforms. “But they do have to ...

...tion, IP technology, email and phone and other multichannel interactions, enabling its customers to achieve business goals through targeted technology implementations. “Our technology is ...

... PARCEL distribution company Couriers Please realised a few years ago that the opportunity to expand its business was there for the taking, but the first step would have to be a massive overhaul of...

...explore today's empowered consumers and how you can capitalise on new communications channels and increased business intelligence to drive efficiency, increase revenue and deliver a customer experienc...

...rsquo;t widespread in Australia, but VeCommerce’s general manager of marketing, Martyn Riddle, says businesses using the technology include Wollongong-based health insurer AHM and regional pa...

Liz Tay, CRN, 1 April 2008 To meet customer demand and compete with other businesses, call centres have undergone a shift in function from the provision of basic product support to

...hortage of recent times.   Citing a need to capitalise on the knowledge and training that businesses invest in their employees over time, Nick Rodda, managing director of Global Spee...

...ognition services, and online transaction processing for clients before getting into the hosted call centre business. Managing director and founder, Nick Rodda, told Exchange that there were an...

...eir customers as much as they used to,” GSN managing director Nick Rodda told CommsDay. “Businesses used to be the face-to-face interaction and call centres were cost-driven initiat...

...via Oceania Customer Interaction Services (Ocis). Also Melbourne-based, Ocis runs an outsourced call centre business and counts Optus as a major client and GSN as its contact centre technology provide...

...asset, country manager for Springboard Research Australia and New Zealand, says: "Faced with demanding business environments, escalating IT expenditures and increasingly complicated IT systems, m...

...that leverages best-in-class software and platforms. E.Novation has brought together customer solutions and business processes that improve our customer service significantly," said Arnoud Munnek...

...any organisations face – you’re experiencing rapid growth or moving into the next phase of your business’ life cycle, and attempting to do so in the most effective and successful way...

...any organisations face – you’re experiencing rapid growth or moving into the next phase of your business’ life cycle, and attempting to do so in the most effective and successful way...

Today businesses are recognizing that contact centres play a strategic role in driving customer interactions, sales initiatives, and profit generation. In fact many businesses are using custo

... form or another has been with us since the beginning of the industrial era. The question to be answered by business leaders however is how to find those pieces within the organisation that can be 'br...

...them better, retain them for longer, or increase their loyalty to you?  Gathering this level of business insight doesn't have to mean an overhaul of internal process and technology. &...

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