GSN Cloud Contact Centre represents the gold standard in redundancy, security, scalability and contact centre thought leadership. Since 2001 we’ve been enabling organisations to manage multiple channels, multiple centres, remote agents and more with ease and confidence.

GSN Cloud Contact Centre delivers the world’s best brands in customer interaction technologies allowing you peace of mind and freeing you to focus on creating the enviable customer-centric culture you’ve always coveted.

 

• Multi-channel service including Email, Web Chat, Voice, Social Media and Cross-Channel Communications.
• Home based agent support.
• Service level routing to better manage peak call volumes.
• Little or no IT requirements.
• A predictable monthly fee.
• A carrier-grade solution built on Tier 1 Vendor components.
• Pre-built adaptors for SAP, Siebel, Microsoft and Salesforce.com CRM Solutions.
• Demand-based scaling of seats and functionality.