Do you need a solution that records calls, allows you to archive, search and review, and doesn’t come at a premium?

Cloud Recording provides organisations with the ability to selectively record calls within your contact centre for quality, or record 100% of interactions for compliance.

CTI integration enables agents to effortlessly link recordings to individual customer accounts. Screen recordings can also be collected, with the ability to pause when inputting sensitive data.

Our comprehensive solution provides a complete history of customer interactions that is easily searched and retrieved.

 

• Fully PCI DSS compliant.
• Determine exactly what happened, with full audio and screen playback for all recordings.
• Automatically switch off voice and screen recordings when inputting credit card data.
• Effortlessly link your recordings to individual customer accounts.