Does your contact centre need to reduce call volumes because of customer updates or service outages? Do you need to reach out to a large number of customers in extraordinary times as fast as possible?

Cloud Outbound can help. This IVR solution allows organisations to quickly and cost effectively implement outbound IVR campaigns, using a simple web interface and Text-To-Speech technology.

Calls can be integrated with self-service and/or transferred to agents, enabling the most effective channel to be used at all points of the customer interaction.

Lists can be loaded and controlled without the need for an IT professional, allowing centres to leverage the power of outbound notifications in any situation.

 

• Maintain strong customer relationships – keep your customers in the loop with updates and information.
• Call Progress Detection – detect the difference between voicemail, answering machines and humans.
• Choose the message type that works for you – text to speech, audio files, IVR prompts, call recording.
• Predict and control the costs of customer interactions.
• Real time reporting with detailed call reports and audit trails.