Are some of your customer service interactions especially high in volume or expensive? Are your customers frustrated by the effort it takes to do the simplest of tasks? Would you like to provide extended hours of service to your customers, after your contact centre is closed?

Cloud Dynamic IVR allows organisations of all sizes to provide a tailored customer experience, making use of a rich feature set including Touch Tone, Speech Recognition, Text-To-Speech and SOAP for back-end systems integration.

Cloud Dynamic IVR will scale as needed, and because GSN Cloud IVR supports VXML natively, we can easily preserve your existing application investment through re-use in the future. Our IVRs are robust, secure and flexible, and we customise every IVR with your end user in mind.

 

• Highly customisable – we create solutions that respond to the most sophisticated business challenges.
• Integrate self-service and assist service transactions seamlessly with agents.
• Deploy in a TDM, IP or Hybrid Environment to make use of your existing assets.
• Accommodating platform that supports touch tone response or even speech recognition.
• Quickly build applications to meet changing customer or environmental needs.
• Pre-determined ROI’s are easy with Cloud IVR. Know how and when you will see a return.