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Latest News

Using IVR to catch customers before they complain

Exchange Daily, No 71, 07 May 2009, Stuart Corner

Hosted call centre facilities... more

Social media a double-edged sword for industry

Communications Day, 06 May 2009, Petroc Wilson

Social networking sites like Twitter... more

GSN named customer service innovator at fourth annual Genesys Customer Innovation Awards

Press Release, 28 April 2009

Leading Australian hosted contact centre provider... more

More news


Let Support Off The Chain

MIS Australia, September 2008, David Braue

Organisations of all sorts and sizes are finding they can meet growing customer demand without paying out a king's ransom, David Braue writes.

 

 

Speak Natural Automated Survey

 

Speak Natural Contract Recording

 

Speak Natural Automated Payments

IP Call centre

 

Multi-channel IP Contact Centre

 

Performance Management Suite

 

Workforce Management

Customer Notify Outbound Dialler

 

Kronos Workforce Manager Vocaliser

 

Contact Centre Analytics