Australian hosted contact centres on the rise |
callcentres.net, 1 November 2007The number of hosted contact centres in Australia is tipped to more than double by 2009, according to new research. A new Frost & Sullivan report estimates that Australia's 20,000 hosted contact centre seats in 2006 will swell to 44,000 seats by 2009. The Asia Pacific region had a total of 38,000 seats in 2006 and predicted to have 113,000 by 2009. "Australia accounted for 52.6 percent of the total seats in the Asia-Pacific region in 2006 due to offerings by Telstra, Optus and Global Speech Networks (GSN)," a Frost & Sullivan Australia spokeswoman said.
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