Is 'Industry-ready' a University responsibility?
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To combat a persistent skills shortage in the Australian IT industry, educational institutions have focussed their efforts on attracting students to science and engineering studies in recent years.
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Contact centres: Evolution
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Liz Tay, CRN, 1 April 2008
To meet customer demand and compete with other businesses, call centres have undergone a shift in function from the provision of basic product support to delivering more holistic customer care. Noting an increased demand for contact centre performance management systems, Nick Rodda, managing director of hosted contact centre software provider Global Speech Networks (GSN) described what he calls an evolution of contact centres of today.
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Admiring, not hiring is the key to skills shortage
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While the Australian IT industry laments a lack of industry awareness and training to support staffing requirements, employee retention could be the key to overcoming the skills shortage of recent times.
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Gen-i virtualises the call centre
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Integrator forms partnership with hosted call centre provider, Global Speech Networks.
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Global Speech to tap booming hosted call centre market
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Exchange, Vol 20, No 2, 25 January 2008
With the market for hosted call centre services tipped to grow 53 percent this year, one of the first providers of these services in Australia, Global Speech Networks, says it is well-placed to exploit this expanding market.
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