NEC & Global Speech Networks team for hosted call centres
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Exchange, Vol 20, No 31, 15 August 2008
NEC Australia has formed a partnership with Global Speech Networks - whch provides call centre functionality under a software as a service (SaaS) model - that will enable NEC to offer managed services snapping on-premise and hosted systems, or a mix of the two.
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Global Speech Networks Sponsor Key Contact Centre Event
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Press Release, 1st August, 2008
Don't miss Global Speech Networks at Asia Pacific's essential customer experience event of the year—Genesys G-Force 2008.
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Word out about voice print ID security
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The benefits of a few spoken words acting as passwords for bank accounts and other services are being heard, writes Ben Woodhead.
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Is 'Industry-ready' a University responsibility?
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To combat a persistent skills shortage in the Australian IT industry, educational institutions have focussed their efforts on attracting students to science and engineering studies in recent years.
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Contact centres: Evolution
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Liz Tay, CRN, 1 April 2008
To meet customer demand and compete with other businesses, call centres have undergone a shift in function from the provision of basic product support to delivering more holistic customer care. Noting an increased demand for contact centre performance management systems, Nick Rodda, managing director of hosted contact centre software provider Global Speech Networks (GSN) described what he calls an evolution of contact centres of today.
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