Admiring, not hiring is the key to skills shortage
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While the Australian IT industry laments a lack of industry awareness and training to support staffing requirements, employee retention could be the key to overcoming the skills shortage of recent times.
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Gen-i virtualises the call centre
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Integrator forms partnership with hosted call centre provider, Global Speech Networks.
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Global Speech to tap booming hosted call centre market
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Exchange, Vol 20, No 2, 25 January 2008
With the market for hosted call centre services tipped to grow 53 percent this year, one of the first providers of these services in Australia, Global Speech Networks, says it is well-placed to exploit this expanding market.
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Quality over quantity the differentiator for call centres
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Luke Coleman, Communications Day, Issue 3196, 24 January 2008
Call centres are looking beyond conventional metrics in measuring performance, according to hosted solutions company Global Speech Networks.
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Hosted contact centres to rise
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THE hosted contact centre industry in Australia is undergoing a massive boom that shows no signs of easing over the next two years, according to research firm Frost & Sullivan.
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