Quality over quantity the differentiator for call centres
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Luke Coleman, Communications Day, Issue 3196, 24 January 2008
Call centres are looking beyond conventional metrics in measuring performance, according to hosted solutions company Global Speech Networks.
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Hosted contact centres to rise
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THE hosted contact centre industry in Australia is undergoing a massive boom that shows no signs of easing over the next two years, according to research firm Frost & Sullivan.
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Australian hosted contact centres on the rise
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The number of hosted contact centres in Australia is tipped to more than double by 2009, according to new research.
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Niche market warms to the Software as a Service concept
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Financial Review, Page 14, 26th September 2007
With high expenditures and complicated IT systems, many enterprises are turning to an alternative solutions, writes Helen Meredith.
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Genesys Enables Expanded Use of IP in Contact Centres by Supporting Asterisk
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Move is immediately embraced by customers, including Groupama Rhone Alpes Auvege in France, and E.Novation COntact Centers in the Netherlands.
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