The Australian, 04 November 2008, Fran Foo

case study | Couriers Please

PARCEL distribution company Couriers Please realised a few years ago that the opportunity to expand its business was there for the taking, but the first step would have to be a massive overhaul of its communications platform.

Press Release, 2nd October, 2008

John Wilson to drive company growth in the Asia Pacific contact centre market.

MIS Australia, September 2008, David Braue

Organisations of all sorts and sizes are finding they can meet growing customer demand without paying out a king's ransom, David Braue writes.

Exchange, Vol 20, No 31, 15 August 2008

NEC Australia has formed a partnership with Global Speech Networks - whch provides call centre functionality under a software as a service (SaaS) model - that will enable NEC to offer managed services snapping on-premise and hosted systems, or a mix of the two.

Press Release, 1st August, 2008

Don't miss Global Speech Networks at Asia Pacific's essential customer experience event of the year—Genesys G-Force 2008.