Maximising Employee Performance

Although many organisations are committed to the principle of employee performance management they’re often ill-equipped to measure and monitor progress. Without the tools to measure, analyse and reward employee performance, managers may be making the wrong decisions. Click to read more.

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Optimising People Performance through Technology

Technology is not often seen as a solution to agent attrition. However implementation of the right technology can make the difference between agents who leave and agents who stay. Click to read more.

Global Speech Networks Performance Management Suite

Your call centre produces a large range of data every day. Do you know how to make sense of the information? GSN’s Performance Management suite helps you understand your data and measure call centre performance against your business goals. Click to read more.  

Self-service; not just cost cutting

Customers know how they want to interact and self-service plays a fundamental part in this. New channels of communication are no longer just for early technology adopters, and finding the right ones to leverage can be the key to differentiating yourself with your competitors. Click to read more.

The Road to Customer Management Excellence

It is a struggle many organisations face – you’re experiencing rapid growth or moving into the next phase of your business’ life cycle, and attempting to do so in the most effective and successful way. Read how to plan for success, and the vital components of any successful project.

GSN Kronos Workforce Management Vocaliser

Do you have a large casual workforce requiring remote access to rosters, schedules, company info and time clocks? Vocaliser provides the power of your workforce management systems with the convenience and universal accessibility of the telephone. Click to read more.  

Hosted contact centres to rise

Australian IT, 31 October 2007

The hosted contact centre industry in Australia is undergoing a massive boom that shows no signs of easing over the next two years, according to research firm Frost & Sullivan. Click here to read more.