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The GSN approach

We understand that the contact centre is a key area of the business. Our cloud contact centre solutions enable organisations to deliver exceptional customer service from the cloud.

Here at GSN we understand the complex nature of the contact centre.  Our experience tells us that the best way to enable innovation is through the cloud.  It’s a transition that doesn’t occur overnight, you need the right partner to deliver the best business outcomes for the enterprise.

Our team of experts bring together operations, technology and marketing to deliver the best outcomes for our customers. We work with our clients to make sure you:

We offer editions for every type of enterprise with our Cloud Contact Centre: Foundation, Optimise and CX.  To find our more, call us on 1300 885 313.

Customer Experience Innovation for the Enterprise

For unrivalled customer experience, you need more than just technology.

In an industry where products are commodified, GSN adds value by focusing on partnering with your company and working with you to achieve the desired outcomes for your business.

Our 12 year history in the cloud allows us to delve into trends, methods, standards and provide high level understanding and customised solutions that no other company can.

Are you ready to provide outstanding customer experience to your customers?
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Value for Technology: driving operational excellence

Some cloud providers just push technology. We don’t.

We find the solutions that will have the greatest impact – then roll up our sleeves and execute until you see tangible results.

Are you ready to provide outstanding customer experience to your customers?
Lets Talk

For over a decade, GSN has been providing Cloud Contact Centre technology and Software as a Service (SaaS) solutions.  In fact, we’re now on to Generation 5 of our Cloud Contact Centre Platform, years ahead of our competitors.

Our Cloud Contact Centre solutions consistently deliver IT priorities around reliability, availability, security, scalability, CX, security, TCO, and business partnership.   Our platform is powered by Genesys technology and supported by other leading software and hardware vendors such as Cisco, IBM, EMC and Microsoft.

The GSN Cloud Contact Centre will provide:

  • Multi-channel service including Email, Web Chat, Voice,  Social Media and Cross-Channel Communications
  • Home based agent support
  • Service level routing to better manage peak call volumes
  • Little or no IT requirements
  • A predictable monthly fee
  • A carrier-grade solution built on Tier 1 Vendor components
  • Pre-built adaptors for SAP, Siebel, Microsoft and Salesforce.com CRM Solutions
  • Demand-based scaling of seats and functionality

 

Each business need is different and we have different platforms and solutions to suit each one.  Find out more about our technology here or call our team on 1300 885 313.

Why GSN?

Our 12 year heritage in Cloud tells us that the transition to cloud for enterprise does not occur overnight.

We believe that for any cloud service to be successful for the enterprise it must address 6 core elements.

It is a journey that takes time and careful consideration. For enterprises to succeed on their cloud journey, the entire business must have the confidence built not just on delivering software reliably, but doing so in a way that turns plain old software into an end-to-end service that delivers real business outcomes.