Every enterprise is different and the GSN Contact Centre Cloud enables exceptional flexibility.
GSN helps you take the competitive advantage by using platforms, people and processes that deliver flexibility from every angle.
Flexible Operational Connectivity: we can offer a number of options for delivering connectivity between your environment and our Cloud platform, including:
- GSN Direct Connect: Customers utilising GSN Direct Connect have the GSN Network extended directly to their contact centre or data centre sites. The GSN Direct Connect approach provides an effective mechanism for balancing availability and disaster recovery with cost. As the GSN Direct Connect network extends across all GSN PoPs, disaster recovery is built in for all GSN customers regardless of their product version.
- GSN Dual Direct Connect: GSN Dual Direct Connect enhances GSN Direct Connect by providing an alternate secondary link to (potentially) an alternate customer location. This approach provides redundancy in the instance of link or termination failure.
- Megaport: GSN PoPs are connected to the Megaport network and customers that already have a Megaport connection (or would like to acquire one) can connect utilising this method. Megaport connections are available in most commercial selected Data Centre facilities.
- Internet/VPN: GSN Services can be delivered over the Internet when Voice traffic is not required, for example for email and web chat / web collaboration service agents.
Flexibility to Adapt to your Needs:
GSN have the capability to deploy hybrid dedicated and shared solutions, as well as full Private Cloud with complete network and infrastructure isolation.
Integrate with any CRM or Application:
Provide a consistent and personalised customer service by integrating your cloud contact centre to existing CRM programs, applications and sources of customer data. Also features close integration with Microsoft Lync for SIP telephony, UC and presence and can be integrated with a variety of standards-based SIP and Web based applications.