Customer Notify Outbound Dialler

Keeping your customers informed about changes or updates to your services is an important way to maintain high customer satisfaction levels. Our Customer Notify application allows organisations to quickly and cost-effectively implement outbound campaigns. Click to read more.

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Challenges of Outsourcing

Outsourcing in one form or another has been with us since the beginning of the industrial era. The question to be answered by business leaders however is how to find those pieces within the organisation that can be 'broken out', to deliver not just cost savings but to enable internal resource to better focus on core business functions.  Click to read more.

Global Speech Networks Hosted Contact Centre whitepaper

Companies aiming to grow into major players face a classic investment dilemma. It is essential to put in place the resources you need to support the type and size of operation you plan to become. The answers to this dilemma lie in hosted applications. Click to read more.

Maximising Employee Performance whitepaper

Although many organisations are committed to the principle of employee performance management they’re often ill-equipped to measure and monitor progress. Without the tools to measure, analyse and reward employee performance, managers may be making the wrong decisions. Click to read more.

Optimising People Performance through Technology

Technology is not often seen as a solution to agent attrition. However implementation of the right technology can make the difference between agents who leave and agents who stay. Click to read more.

GSN Performance Management Suite

Your call centre produces a large range of data every day. Do you know how to make sense of the information? GSN’s Performance Management suite helps you understand your data and measure call centre performance against your business goals. Click to read more.

Self-service; not just cost cutting

Customers know how they want to interact and self-service plays a fundamental part in this. New channels of communication are no longer just for early technology adopters, and finding the right ones to leverage can be the key to differentiating yourself with your competitors. Click to read more.

The Path to Successful Technology

Implementation Finding the right technology at the right time, and managing to implement it successfully is a key challenge for any organisation. This case study examines how one organization researched, planned and implemented a technology solution that not only solved an internal infrastructure problem, but added value to their brand and gave customers a better experience. Click to read more.