Using IVR to catch customers before they complain

Exchange Daily, No 71, 07 May 2009, Stuart Corner

Hosted call centre facilities... more

Social media a double-edged sword for industry

Communications Day, 06 May 2009, Petroc Wilson

Social networking sites like Twitter... more

GSN named customer service innovator at fourth annual Genesys Customer Innovation Awards

Press Release, 28 April 2009

Leading Australian hosted contact centre provider... more