Established in 2001, GSN was created to realise the business benefits promised by the emergence of new open standards technologies such as as SIP and VoiceXML.
Together with the fast growth in network connectivity and bandwidth, the opportunity to establish the region’s first Contact Centre Cloud was recognised by our founders.
Whilst it is now widely accepted, the widespread adoption of cloud has taken well over a decade. As pioneers in the cloud , GSN has lead the market with extensive thought leadership and a proud history of delivering the first deployments of many new technologies and innovations.
Whilst GSN’s technology pedigree is incredibly strong the real value of GSN’s unmatched maturity in the cloud is the understanding of how cloud enables business benefits and drives customer experience innovation. With a strong focus on business engagement and the domain expertise that only comes form a tightly focussed organisation GSN brings an unmatched capability to assist organisations as they deliver on their CX strategies.
|2001||GSN was born|
|2002||Launch of Cloud Payments - Speech Recognition Credit Card Payments IVR|
|2003||Launch first public Cloud IVR portal in Asia Pacific region|
|2004||Launch Cloud Outbound - Automated Outbound IVR|
|2005||Launch Cloud Survey - Voice of the Customer platform|
|2006||Launch Contact Centre Cloud - Generation 1 Launch Contact Centre Cloud - Generation 1. First deployment of Genesys SIP Server in region|
|2007||Launch Cloud IVR with Name & Address speech recognition|
|2008||Launch Contact Centre Cloud - Generation 2 with Email, Webchat and SMS capabilities|
|2009||Recipient of the Genesys Innovation Award|
|2010||Launch Contact Centre Cloud - Generation 3|
|2010||Recipient Victorian iAward|
|2012||Launch Contact Centre Cloud - Generation 4|
|2013||Launch Centricity, a fully fledged enterprise feedback management and collaboration platform|
|2015||Launch Contact Centre Cloud - Generation 5|
Our team are smart, energetic, and focused entirely on driving innovation for our clients.
Max Lipovetsky, Co-Founder and CEO
Based in Melbourne, Max is one of the original founders of GSN. For over a decade Max held the position of CTO directly responsible for the innovation and technical direction that resulted in GSN pioneering the Contact Centre Cloud in Australia and New Zealand.
Since taking on the CEO position in 2014 Max has focussed GSN on driving innovation and customer focus in to every aspect of GSN’s technology, products and services.
Jonathan Cross, Chief Operating Officer
Jonathan has over 17 years’ experience in the IT industry, 16 years spent within Contact Centre environments. During that time Jonathan held a variety of roles from programmer, designer, design lead, project manager and programme manager.
In his most recent delivery role, Jonathan has been responsible for the complete delivery lifecycle of multiple concurrent, high-value projects, taking them from conception through to business-as-usual operations. Jonathan has experience working with a range of government departments, systems integrators, telecommunications companies, large financial institutions and other blue chip companies.
Jonathan is responsible for project delivery, programme level planning, reporting and governance. Jonathan also manages the Technology Team at GSN, consisting of the Support Desk, the Technical Operations Team and the Delivery Team. Jonathan ensures the highest possible level of service and technical expertise is provided to GSN customers.
Len Power, Enterprise Sales
Len has responsibilities for sales and account management in GSN. For the past 15 years, Len has performed a variety of roles in the Managed ICT and Outsourcing industries. These have ranged from Service Delivery, Program Management to Account Management and Sales responsibilities. Specifically Len has worked with large accounts like Qantas, Woolworths, National Australia Bank, Goodman Fielder, NRMA, Hollard Financial Services and Vodafone Hutchison Australia.
Len’s domain breadth has spanned accounts involving network and managed telecommunications contracts, managed ICT services, managed IP telephony and for the past 7 years, a focus on the account delivery, leadership and business development in contact centre environments and complex contact solutions.