The Challenges of Outsourcing |
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Outsourcing in one form or another has been with us since the beginning of the industrial era. The question to be answered by business leaders however is how to find those pieces within the organisation that can be 'broken out', to deliver not just cost savings but to enable internal resource to better focus on core business functions. Click to read more. Related ItemsNiche market warms to the Software as a Service conceptFinancial Review, Page 14, 26th September 2007With high expenditures and complicated IT systems, many enterprises are turning to an alternative solutions, writes Helen Meredith.Read more Hosted contact centres to riseFran Foo, The Australian, 31 October 2007THE hosted contact centre industry in Australia is undergoing a massive boom that shows no signs of easing over the next two years, according to research firm Frost & Sullivan.Read more Oceania Customer Interaction Services (OCIS)Using a GSN Hosted multi-site virtualised contact centre, OCIS have leveraged the available labour market within Fiji to successfully overcome the labour squeeze in Australia. Read how OCIS have utilised the benefits of Hosted applications in developing their unique near-shore offering.
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