Forrester Report Genesys

Genesys omnichannel customers driving 158% ROI with a 12.8 month payback

Forrester interviewed enterprise customers across the globe who have worked with Genesys to modernize their contact centers and deliver omnichannel customer experiences across voice and digital channels, touchpoints and journeys.

Forrester Report GenesysForrester interviewed enterprise customers across the globe who have worked with Genesys to modernize their contact centers and deliver omnichannel customer experiences across voice and digital channels, touchpoints and journeys.

According to the Forrester TEI study, enterprise customers are driving 158% ROI with a 12.8 month payback.  Click here to download the report.

GSN has deployed the largest Cloud-based Genesys Contact Centre platforms in the region and has the industry’s largest team of Cloud Genesys specialists.  At the heart of the GSN Cloud Contact Centre platform is the Genesys multichannel customer experience suite, which is widely recognised as the most advanced contact centre software in the world.

If you’re considering a Contact Centre solution or need advice on how to drive customer experience innovation via the cloud, then we can help.

Sales and Support can be contacted on:
Within Australia 1300 885 313

Our Australian offices can be contacted on:
Melbourne +613 9015 2555
Sydney +613 9005 0728

Our New Zealand office can be contacted on:
Auckland +64 9 281 2640

 

Leave a Reply