Auscontact Association

2015 NSW Auscontact Awards

Congratulations to the Finalists and Winners at this year’s NSW Auscontact Awards.
The Auscontact Association is the united voice for the contact centre industry in Australia, connecting people, industries and organisations, locally and globally, to deliver excellence in customer contact experience.

This year GSN, were thrilled to have been involved in the 2015 NSW Auscontact Awards.  It was a great evening where the best of the industry were recognised.  Congratulations to all the finalists and winners!  A full list of finalists and winners below.

Award Finalists

Individuals Centres
Dinuli Perera, BOC Ltd
Sonia Lark, Australian Taxation Office
Lynne Wood, O’Brien Glass
Bianca Bidois, Service NSW
​Paul Charker, Teachers Health Fund
Tania Smith-Naigulevu, Cuscal
Troy Lynch, Service NSW
Natalie Morcos, CommInsure Retail Advice
Michelle Dang, Service NSW
Kathy McDonald, Australian Taxation Office
Nespresso
Teachers Mutual Bank
NSW Fair Trading
Australian Taxation Office
WorkCover NSW

Award Winners

People Champion Nicole Brunne, BOC Ltd
Operations Champion Kristine Ismirlian, BOC Ltd
Workforce Management Champion Tim Kemmis, Nespresso
Customer Experience Champion Ryan May, Teachers Mutual Bank
Digital Champion Jessica Sumner, Nespresso
Customer Contact Professional Nadine Reynolds, Teachers Mutual Bank
Team Leader/Manager Stephanie Papeix, ING Direct
Customer Contact Manager David Findlay, ING Direct
Centre < 30 fte RaboDirect
Centre 31-80 fte CommInsure – Superannuation & Investments
Centre 81-150 fte iiNet
Multi/Virtual Centre < 51% On-Shore HSBC
Government Centre NSW TrainLink
Innovation Sydney Water

All winners are off to the National Awards Night in Sydney on Friday, September 25!  Good Luck!

A review of the evening and thanks from the NSW Committee Co-Chair – Tim Powell – can be read on Auscontact’s website here.

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