Organizations have changed their customer experience (CX) priorities for 2015, according to a recent survey by Gartner, Inc.
Leading CX Priorities for 2015 Are Projects Aimed at Improving Consistency Across Channels and Acting as “One” Unified Organization.
The survey took place in January 2015 among Gartner Research Circle Members, a Gartner-managed panel composed of IT and business leaders. In total, 289 members participated. Respondents were responsible for CX projects, working on CX projects, or were familiar or indirectly impacted by such projects.
Read more at http://www.gartner.com/newsroom/id/3072017