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Customer Notify Outbound Dialler 
Keeping your customers informed about changes or updates to your services is an important way to maintain high customer satisfaction levels. Our Customer Notify application allows organisations to quickly and cost-effectively implement outbound campaigns.
The Road to Customer Management Excellence 
It is a struggle many organisations face – you’re experiencing rapid growth or moving into the next phase of your business’ life cycle, and attempting to do so in the most effective and successful way. Read how to plan for success, and the vital components of any successful project.
Global Speech Networks Hosted Contact Centre whitepaper 
Companies aiming to grow into major players face a classic investment dilemma. It is essential to put in place the resources you need to support the type and size of operation you plan to become. The answers to this dilemma lie in hosted applications.
The Path to Successful Technology Implementation 
Finding the right technology and managing to implement it successfully is a key challenge for any organisation. We examine how one organization researched, planned and implemented a technology solution that not only solved an internal infrastructure problem, but added value to their brand and gave customers a better experience.
The Challenges of Outsourcing 
Outsourcing has been with us since the beginning of the industrial era. The question to be answered however is how to find those pieces within the organisation that can be 'broken out', to deliver not just cost savings but to enable internal resource to better focus on core functions.
Datamonitor Managed Services Industry Whitepaper
If offshoring was the big trend in the contact centre at the start of the new millennium, managed services will be the big trend over the next several years, according to Datamonitor. This whitepaper shows how managed services can benefit the contact centre operations of any organisation.
Maximising Employee Performance Whitepaper 
Although many organisations are committed to the principle of employee performance management they’re often ill-equipped to measure and monitor progress. Without the tools to measure, analyse and reward employee performance, managers may be making the wrong decisions.
Self-service; not just cost cutting 
Customers know how they want to interact and self-service plays a fundamental part in this. New channels of communication are no longer just for early technology adopters, and finding the right ones to leverage can be the key to differentiating yourself with your competitors.
Speak Natural Automated Survey
Do you know how your customers feel about your company? What do they experience when they call you? You can receive real-time feedback about your products, service levels and your customers’ perceptions of your company with our automated survey system.