Our Technical Operations Lead Blake Douglas @ITBlakeD attended #VMworld in the States.
Global Speech Networks | Contact Centre Cloud
From fast growing challengers, to well-established brands; GSN’s Contact Centre Cloud powers Australia’s leading customer experience innovators.
For over a decade, GSN has been pioneering Cloud Contact Centre solutions throughout Australia and New Zealand.
Founded together with the very first whispers of hosted technology, GSN has led the Contact Centre Cloud industry for over 15 years.
Over this time GSN has developed a unique insight that has driven the region’s most capable platform, together with proven practices that enable organisations to realise the maximum possible benefit of Cloud.
GSN understands that a mature cloud solution does more than change the commercial model and physical location for traditional software delivery; a mature cloud solution changes ‘plain old software’ in to an end-to-end service that delivers real business outcomes.
GSN is headquartered in Melbourne with operations throughout Australia and New Zealand.
Our specialisation in the contact centre enables us to drive customer experience innovation in enterprises through the cloud.
Using the GSN Contact Centre for the Cloud you will:
- Drive revenue and create loyal customers by making each and every interaction with your business exceptional.
- Build cost effectiveness into every level of your operation from the ground up, optimising costs in both technology, and people.
- Future-proof your success with flexible access to the latest technology and experts to help you enable them specifically for your business.
- Drive rapid continual innovation with a partner that helps bring your business and technology teams together.
- Protect your brand with proven systems and processes that ensure the security and availability of your contact centre.
What We Do
Since 2001, GSN has provided the technology systems and platforms required for the operation of the most technically advanced and CX mature contact centre operations.
From advanced omni-channel interaction management – including social media – through to workforce optimisation systems such as speech analytics and enterprise feedback management, we have the cloud platforms and expertise to transform your contact centre.
We provide all the usual requirements for a Cloud Contact Centre, but we like to think we’re a little bit different. We enable you to not only deliver the level of service your customers expect, but to exceed their expectations day after day.
Our 14 year heritage in Cloud tells us that the transition to cloud for enterprise does not occur overnight.
The transition to the cloud takes the right kind of partner. At GSN, we focus on working with enterprises to drive customer experience innovation using the cloud.
To be successful, six core elements must be addressed:
Who we are
We are technology experts with extensive expertise across contact centre technology and operations, marketing, traditional and modern IT infrastructure, software development and business management.
Our staff are seasoned customer experience professionals that have spent time in – and supported – front-line services.
We are currently seeking a Genesys Engineer with excellent understanding and experience of Contact Centre operations to join our growing team in Sydney.
As reported in a recent article on cio.com.au, Australia is the fastest growing developed nation for women in technology. It’s a trend that we see in practice every day in our offices in Melbourne, Sydney and New Zealand.